Refund policy

At LOST AE, we stand behind the quality of our products. Every piece is carefully made, and your satisfaction matters to us.

Manufacturing Errors

We offer free returns and full refunds in the case of any manufacturing defect or error (such as printing issues, stitching defects, or damaged items received).

How to Request a Return or Refund

If you believe your item has a manufacturing error:

  1. Contact us within a reasonable time after receiving your order.

  2. Provide clear photos showing the issue.

  3. Reach out through one of our official channels:

Once we review and confirm the issue, we will arrange a free return and issue a refund or replacement, depending on your preference and availability.

Non-Returnable Items

Returns or refunds are not available for:

  • Incorrect size selection

  • Normal wear and tear

Final Notes

LOST AE reserves the right to decline requests that do not meet the conditions above. This policy is designed to be fair, transparent, and respectful to both our customers and our brand.

If you have any questions, don’t hesitate to reach out.
You’re already part of the story.